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Shipping & Returns

Shipping

We ship anywhere in the contiguous US (48 states).  We will update this page if and when we expand our current shipping area.  We aim to get orders out as quickly as possible.  Orders usually ship within 2-4 days of being placed.  You will receive an email notification when your order has shipped. 

Delivery may take between 3-5 business days depending on the destination. During national holidays or periods of inclement weather, shipments may be delayed.

All orders include free shipping.  

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at care@checkpup.com with your name and order number, and we will look into it for you.

Returns

We don't accept returns of collection kits.  But if your collection kit becomes damaged and unusable, send us a note ASAP along with pictures of the damage to care@checkpup.com, and we’ll send you another collection kit.